Horrible, **********, *********** and very upsetting customer care agent

<p>My husband had an account with Vodacom which was sent to VVM Debt Collections. The account was settled in July 2016 through VVM. Nimble Group however, carried on deducting money from his bank acc for the same Vodacom debt! My husband gave me permission to deal with this for him as I have all the paperwork etc. Spoke to an agent at Nimble Group and stated that the account had been settled in July and that I had spoken to Vodacom who had confirmed this. She wanted me to send them a paid up letter, which I said I would do but asked if they would then stop deducting the money. She refused to answer me and had a terrible attitude and pushed me to the point where I completely lost my temper! I have never in my life dealt with such an incompentent, rude and egotistical person. And to put a cherry on top of all of this Nimble Group owe my husband a lot more than R2000 for deducting money that was not owing at all! I will be taking this further legally but I want to ask all companies to please not use Nimble Group services as a way to collect debt from their clients, please rather use other services who have more knowledge of what they are doing. If Senior Level employees or managers from Nimble Group are reading this please feel free to contact me regarding this person we had to deal with - I never got the woman's name but I am sure the records are on your system. </p>