HelloPeter Complaint: Harassment by Nimble Group on a Prescribed Debt

Good Day,

I would like to lodge a formal complaint against Nimble Group for ongoing harassment and unprofessional conduct relating to a prescribed debt.

Despite repeatedly informing your agents that the debt in question is prescribed, I continue to receive daily harassment calls, and every time I am forced to explain the exact same thing to different consultants. This is extremely frustrating, time-consuming, and completely unacceptable.

On 17 November 2025, I sent email communication requesting the necessary documentation. Nimble Group responded with a “statement” that does not meet the NCR requirements. When I raised this concern, Xolani Mathunjwa—the agent assigned to my query—responded in an unprofessional and rude manner, jumping to conclusions and failing to address the facts. He went further to request that I provide proof of information that you are legally obligated to provide, which is absurd and shows a complete disregard for consumer rights.

Following this, I sent additional communication clearly stating again that the account is prescribed. I have received no response, yet the calls continue daily, as if no record of my complaint exists. This behaviour is not only unprofessional but also amounts to harassment, especially since collecting or attempting to collect on a prescribed debt is prohibited.

I demand that:

All collection calls on this prescribed account stop immediately.

Nimble Group provide a proper written response to my email and address the NCR compliance issues raised.

Appropriate action be taken regarding the conduct of Xolani Mathunjwa.

This has gone on long enough, and I expect a swift resolution.

Regards,