VJ
Vanessa J
1 reviews | Active since Jul 2021
13 Jul 2022, 17:16
Harassment for cancelled ADT contract.
Wish I could give a minus 5-star rating. I have been harassed by this company for an ADT alarm contract I cancelled SEVEN months ago. Account JOO00578. I have never had a call from ADT, nor an invoice, or statement of account sent to me for the outstanding amount of R158.04. I have no fewer than 7 email exchanges between myself and ADT wherein I struggled to get them to acknowledge cancellation. I also have proof that I cancelled by giving way more than 30 days notice. I refuse to pay for a service I not only did not receive, but which was cancelled months ago. I will approach whatever Ombudsman I need to, or will engage my own legal counsel if this matter is not withdrawn immediately.
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Replies (1)Nimble Group's replyOfficial
15 Jul 2022, 11:16Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply15 Jul 2022, 11:16
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
