LP
Lebogang P

1 reviews | Active since Mar 2021

12 Mar 2021, 09:24

Harassment

I have been receiving calls daily on my personal phone from your consultants that want to speak to someone that I do not know and each and every time I explain that and I had also requested that they remove my number from the system as I don’t know who they need but no your consultants will become rude and say whatever they want and hang up the phone, one had the nerve to tell me that haa haa I know you are that person. I AM GOING TO REPORT YOU WITH CPA AND I HAVE BEEN RECORDING ALL THE CONVERSATIONS. Just today I received a call again from Qobisa who was very rude to me and I had made her aware that I’m recording everything for CPA she then hanged up I then called back with my airtime to have this mess fixed I spoke to Sameera who also just transferred my call so it can end up being hanged up, I was denied to speak to someone senior. I am taking this up as I have been harassed and you guys think I know nothing about the law, all calls will be sent to be listed to.

0
Replies (2)
Nimble Group
Nimble Group's reply12 Mar 2021, 11:29
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team
LP
Lebogang P's update12 Mar 2021, 11:52
Reviewer Update
Wow really nimble ??? The fact that your consultants speaks how they like to us is not a problem, my number shouldn’t be on your system from the 1st place I don’t have any account currently. I am very angry to how your consultants have spoken to me and even hanged the phone up on me. Sameera had the nerve to just transfer the call when I requested someone senior that can help me fix this mess knowing it will automatically hang up. The lady who called me Qobisa she was speaking to me however she liked and that is against CPA even if I had an account with you that’s agains the consumers rights. I want someone to contact me urgently and I still say that I have recorded the conversation to expose you how you treat your customers.