SH
Susan H
1 reviews | Active since Nov 2019
18 Nov 2019, 17:46
Glocell/Autopage
I had a two year cellphone contract with Glocell, my monthly installment was about R189. I finished paying for my contract. Thereafter I received a notification that I was to pay R110 which seemed to be a monthly obligation. Later on I phoned them to ask what was that R110 I was paying for and I was told it was a continuing cellphone contract. I asked them to stop the contract because I had no knowledge or agreed to it. The consultant that I spoke to said she discontinued the contract. I want to state it clearly that after the two year contract I had finished paying. I never requested or consented to a new contract agreement and so I never even received a new phone.
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Replies (1)Nimble Group's replyOfficial
19 Nov 2019, 10:24Good day
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Best regards,
Nimble Group's reply19 Nov 2019, 10:24
Official
Good day
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Our ***
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Best regards,
