Formal Complaint: Non-Allocation of Payment and Impact on PayJustNow Account

Good day,

I trust you are well.

I am writing to formally lodge a complaint and to express my deep dissatisfaction and frustration regarding Nible’s failure to allocate a payment that was made almost a year ago.

On 07 February 2025, I made a payment of R510.95 intended to fully settle my account. Despite this payment having been made timeously and in full, it has still not been allocated to my account. I have made numerous attempts to have this matter resolved, with no success to date.

This ongoing failure has directly and negatively affected my relationship with PayJustNow, as my account continues to reflect an outstanding balance that was long settled. As a result, I am currently unable to use my PayJustNow facility, which is both inconvenient and unfair, given that I have honoured my financial obligation.

I am extremely disappointed that this issue remains unresolved after such a long period. I request that this matter be treated with urgency and that you:

Immediately allocate the payment of R510.95 made on 07 February 2025.

Communicate and confirm with PayJustNow that the account was settled in full and that I should not be held liable for the non-allocation of payment on your side.

Assist in restoring my good standing and relationship with PayJustNow so that I may continue using their services when needed.

I expect prompt feedback and resolution, as this matter has been outstanding for far too long.

My details are as follows: Full Name: Thulani Mkrola ID Number: *** Reference Number: ***