FIX YOUR NONSENSE

Its amazing how when an account of yours is handed over to them they will be calling me none stop but now that Ive made payment and want to clear out my account I am being taken from pillar to post with empty promises

I had an account with african bank that was handed over to them fine i logged into their website and wanted to settle my account,there was an error with their app and I could not capture the payment arragement,I called them and spoke to one of their consultants and explained to them what happened and that I had made payment for the amount I saw on screen as the once off settlement amount, I was told to forward my proof of payment to them and they will update it on their side I think I made payment around the 26th or 27th of feb 2024, on the first of march 2024 I log into their app I now see there is a new amount that they say I owe I call them back to check and i was told it will be fixed withing 48hours.

I have been calling them ever since and have not received any assistance im just been given the run around being told one lie after the other. I need this issue fixed as its reflecting badly on mg credit profile,I do not owe them nor african bank a cent and they should fix it themselves and stop treating me like im an idiot

Today is the 14th of March and still no change or update. I am soo ****es off and cannot keep foing back and forth with them

I am dissapointed in the lack of service I have received so far and all the lies I have been told someone neexs to be held accountable for this delay as now im sick and tired of singing the same tune to different people

Fix it