False Credit Reporting and Refusal to Escalate Complaint

I am extremely concerned about inaccurate information Nimble has reported to the credit bureau.

Nimble has submitted an update to TransUnion indicating that I made a payment on my account. This is false. I did not make the payment being reported. Supplying incorrect payment information to a credit bureau is very serious and raises concerns about the accuracy and integrity of Nimble’s reporting.

I contacted Nimble to resolve this issue and spoke to an agent who confirmed that a statement showing this alleged payment had been sent to TransUnion. When I requested to speak to a manager, the agent refused to escalate the call, which I found unacceptable given the seriousness of the issue.

This incorrect credit reporting has had a direct negative impact on me, including the interruption of my prescription, making this matter urgent and distressing.

I am requesting immediate correction of the false information submitted to TransUnion, escalation of this complaint to management, and written confirmation once the matter has been resolved. I also expect an explanation of how this error occurred and what steps will be taken to prevent a recurrence.