Failure to update my credit profile after I was issued with a ceased collection and prescription letter from Nimble group

Attention Micheal Bruintjies Helpdesk Administrator for Nimble group, you have emailed me on the 7 of February 2024 with a Ceased Collections letter including a Prescription Confirmation letter and indicated that my details will be updated on the Credit Bureau . Still today Nimble group is still reflecting on my credit profile and you don't respond to my emails. Can this issue be resolved today before end of Business I want both Nimble accounts to be removed from my name