failure to refund over debited account

Item: Nimble Group
Rating: 1
Author: Shane O

my account has been settled on the 26/11/2021, while on the phone with a consultant I send the proof of payment, she (Nokuzola Jennifer Sili) said that the debit order will be stopped. Monday the 29/11/2021 the debit order went off. I've been reaching out for the last three days only to get the phone dropped in my ear after being holding the line for 10mins. I've sent numerous emails just to be ignored. I went to the bank today just to find out that I can not reverse the debit order. **** POOR SERVICE

Helpful (0)

Replies (2)

Nimble Group's replyOfficial

02 Dec 2021, 10:35

Good day, Thank you for bringing this matter to our attention. The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler. Should you require any additional assistance with anything else, please direct all for our attention.

Kind regards

Ilhaam Joubert
Customer Care Team

Nimble Group's reply02 Dec 2021, 10:35

Official

Shane O's updateReviewer Update

14 Dec 2021, 02:29

After countless emails back and forth from you "Ilhaam Joubert" still no issue was resolved. Can't reach anyone on the nimble numbers.

Shane O's update14 Dec 2021, 02:29

Reviewer Update

After countless emails back and forth from you "Ilhaam Joubert" still no issue was resolved. Can't reach anyone on the nimble numbers.