Exploration of customers

1st of all your agent Sinehlanhla has no customer service etiquette at all. I requested a settlement amount which he could not give me , it looks like he was replying from a script, no empathy for my situation not helpful at all. I need a settlement discount on my Wonga and Fasta loans. The 1 balance says R743 when I spoke to him he says I just pay R816 to settle. How is this possible. Then I asked for a manager he says managers are not available to talk to customers. I need a manager to call me back so I can settle these payments and have it removed immediately from my credit record.