CA
Crystal A

1 reviews | Active since Sept 2020

22 Apr 2021, 17:24

EXPIRED DEBT!!

PRESCRIBED DEBT OF 2014 BY LAW IT TAKES 3 YEARS TO BE EXPIRED DEBT I HAD 2 ACCOUNTS WITH CAPITEC OPENED IN 2014.

I RECENTLY REACHED OUT TO NIMBLE FOR PRESCRIBED LETTERS AND YOU ADVISED TODAY IN AN EMAIL THAT YOU SEND AT AROUND 12:42 THAT YOUR ASSESSMENT HAS CONCLUDED THAT NEITHER OF THOSE ACCOUNTS HAS FACTUALLY OR LEGALLY PRESCRIBED, THUS THEY CAN NO LONGER DEMAND PAYMENT FOR THE DEBT OWED IN THE CAPITEC ACCOUNT. SO GIVE ME PRESCRIBED LETTERS OR ASK CAPITEC TO HELP. IN THIS REGARD. IF YOU ARE NO LONGER COLLECTING AND THE DEBT IS EXPIRED WHY IS IT STILL UNDER MY NAME WHEN BY LAW AFTER 3 YEARS NEEDS TO BE REMOVED!!

WHAT THIS ALSO MEANS IS THAT THE DEBT WAS NEVER LIQUIDATED, AND AS SUCH STATEMENT INDICATING A ZERO BALANCE WOULD NOT BE TRUE AND CORRECT.

NIMBLE ADVISED THAT THEY MADE A BUSINESS DECISION TO TERMINATE ALL COLLECTION EFFORTS AND CLOSE THE ACCOUNTS. WHICH IN MY MIND SHOULD BE REMOVED FROM MY NAME AS IT'S EXPIRED DEBT

THEY FURTHER EXPLAINED THAT THE DEBT OWED ON THE CAPITEC ACCOUNTS ARE STILL THERE, THEY JUST NO LONGER HAVE THE RIGHT TO CLAIM THE PAYMENT.

SO I NEED CAPITEC TO URGENTLY ASSIST ME WITH PRESCRIBED LETTERS FOR BOTH CAPITEC ACCOUNTS UNDER ID **********082 AS BOTH ACCOUNTS ARE FROM 2014 WHICH BY LAW IS EXPIRED DEBT AFTER 3 YEARS AND IT HAS BEEN 7 YEARS NOW!!!!

I NEED BOTH CAPITEC ACCOUNTS REMOVED FROM MY NAME!!

I need urgent feedback, I have been struggling with this for almost a month. These ACCOUNTS would have been off my name by this time already.

Hello, When will Capitec CALL me or assist with Prescribed Letters??? Check your records accordingly. I opened these accounts in 2014 and stopped paying in 2016 as I could not afford anymore. It's 2021 now and Nimble told me they have closed all the accounts on their side as they no longer have the right to CLAIM the money.

Why is it still on my name with CAPITEC as it expired in 2019 already????

Remove the expired debt immediately. And call me TODAY.

0
Replies (4)
CA
Crystal A's update23 Apr 2021, 09:37
Reviewer Update
Am I going to get assistance or am I just being ignored???????????
Nimble Group
Nimble Group's reply23 Apr 2021, 14:53
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team

Best regards,

CA
Crystal A's update23 Apr 2021, 15:22
Reviewer Update
I need assistance immediately, You advised that the account is prescribed and sent me a letter to advise that the account has been closed but it is still reflecting on my profile.

Never in a million years have I ever heard of prescribed debt that will still reflect on my profile, If it has been prescribed it needs to be removed and my probile needs to be updated as the DEBT has not been acknowledged and in your email you advised that you have no RIGHTS anymore to claim the PAYMENT.

STOP TELLING ME ABOUT INVESTIGATING THIS AND THAT AND REMOVE IT FROM MY PROFILE AS YOU CONFIMED VIA EMAIL AND LETTER THAT IT IS PRESCRIBED.
CA
Crystal A's update23 Apr 2021, 16:42
Reviewer Update
It is Friday the 23/04 time 16:37 and I am still waiting for a response.

When will I ever be assisted. I want the call to be send to experian that I had with Ilhaam Joubert where she advised that the account is prescribed. As far as I know when an account is prescribed the debt needs to be written off and removed from my profile.

Even if the money has not been collected, I have not acknowledged the debt therefore you advised that the account is prescribed and closed so it needs to be written off. Remove it from my profile immediately and respond to my emails


I will write on HELLOPETER up until you assist me and my patience is running out.

EXPERIAN reached out to you and you advised that the account has been prescribed that's what you said, But you added that it's up to EXPERIAN to decide what they will do. WRONG if you advise the DEBT has been prescribed it needs to be written off and you should advise EXPERIAN to remove it from my profile accordingly.

DO YOUR JOB PROPERLY PLEASE!!!