KA
Kimoshnee A
1 reviews | Active since Jul 2025
10 Jul 2025, 11:04
***** done by Nimble
I previously had a debi check set up for an account with Nimble. The account had been paid off. They debi check was still active. I had a different account who handed me over to Nimble which I was not made aware off as they never contacted me however they went into my bank account and debited me. I never set up anything with them for the new account that was handed over. This is clearly ***** done by Nimble. I am taking this matter to the Financial Ombudsman as I don't think anyone has a right to go into my account without my authorisation or making any arrangements with me.
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Replies (2)
Nimble Group's replyOfficial
10 Jul 2025, 12:14Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Best regards,
Nimble Group's reply10 Jul 2025, 12:14
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Best regards,
KA
Kimoshnee A's updateReviewer Update
14 Jul 2025, 12:04I am still awaiting a response. I was told a refund will be looked into within 5 to 7 working days. It's now been 2 weeks and no response on this. Appalling and unprofessional service. No one even bothered to call and provide updates.
KA
Kimoshnee A's update14 Jul 2025, 12:04
Reviewer Update
I am still awaiting a response. I was told a refund will be looked into within 5 to 7 working days. It's now been 2 weeks and no response on this. Appalling and unprofessional service. No one even bothered to call and provide updates.