Disrespectful call agents

I have received a call from one of Nimbles agent!

I really needed help getting something, but the agent was so rude telling me that I don’t need to talk to him. I asked him for the recorded and I then asked him when will I receive it.. he responded saying I will get it when I get it. I asked him for he’s landline he said I must go on the website So I asked him what was the website and he told me that he already told me when we started the call

He also me many other things. But I would like to genuinely understand from this company as to why would they allow people to collect money when they don’t even have decent respect for people… you would be surprised with how many people may actually make payments if their agents actually speak to people decently! I would still like a recording and I would like to complain about it. I doubt the guy even gave me his real name over the phone when I asked.