DISHONEST CON ARTIST!!!!

Firstly the lack of service is just beyond me!!! I've called several times today and still have had no help whatsoever, I've since reached out to the credit ombudsman sick and tired of these collection agencies buying accounts for next to nothing and wanting to charge people double the amount of their actual debt!!! I spoke to 4 different agents today and not one of them bothered to call me back my account has been listed as default however finchoice has neglected to contact me after I've sent several emails requesting arrangements due to job loss (caused by the pandemic) and instead they sold the account to nimble who in turn has no customer service capabilities I was told I will receive my statement via email and yet I'm still waiting I went online and requested it myself. The next agent told me I have 2 finchoice accounts with them after I told her what I see on the system as I'm online she said if the call is disconnected she will call back which it was not disconnected she transferred me to another agent like seriously what TYPE OF BUSINESS ARE YOU RUNNING *********** STAFF!!!