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SK
Salome K

1 reviews | Active since Nov 2021

10 Nov 2021, 03:26

DISGUSTED AND FRUSTRATED

Hollard claims (account protection plan) paid an amount of R7735, 48 towards my Edgar's account on the 17th of February this year. And the remaining balance on my account was R751, 63.

Samukelisiwe Mnguni from Nimble group confirmed on Email on the 20th of April this year, that they did receive payment from Hollard. A Month later I receive a statement that I owe the R8890, 03 and my account is arrears I mean ***!! This issue has been dragging on since the 1st of May.

I have calling and sending Emails to these ****** to fix this ****** mess as this is having a negative impact on my credit profile, to date nothing has been done!!! Am so frustrated! I don't know what to do anymore to get this **** resolved. No one is willing to help at all. These people are ****** *********!!

0
Replies (2)
Nimble Group
Nimble Group's reply10 Nov 2021, 09:05
Official
Good day,

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Should you require any additional assistance with anything else, please direct all for our attention.

Kind regards

Ilhaam Joubert
Customer Care Team
SK
Salome K's update17 Nov 2021, 16:05
Reviewer Update
I haven't received any feedback from Nimble group. No email, No Phone call!!! How will long will your investigation take?! what about my credit record? Why is it so difficult for you to sort this out? This Cleary shows I am really dealing with a bunch of *********!!