Disappointed with Nimble service

I used to have an Edgar's account. I arranged for two payments. I made payments via Edgar's. They claimed to have received the first payment. The issue is that they keep claiming Edgar's hasn't yet allocated the funds for the second payment. The payment was made in April. The is nobody whose able to assist. I require a paid up letter and a clearance of my name at Bereau.This account has ongoing interest added to it.