Disappointed by Nimble Group

Good day'

I had an account with home choice Account no: *** and was told to pay up the balance of which I did on the 13th June 2022 and there is a paid-up letter that was sent to me by home choice and it is also there on the system to show that my balance is zero. I emailed that paid up letter to Nimble Group and called them they promised to attend to the case but nothing has been done they keep on sending me emails saying the I owe them R2539.10

I called home choice and they said as I am not owing them nimble group should remove my name at the credit bereau but that is not happening. Below is the content of the letter that I received from home choice.

Dear Mrs Nomsa NGUTSHANA

Paid In Full Letter

Thank you very much for being a loyal HomeChoice customer! As per your request, this letter serves as confirmation that your account balance with HomeChoice is paid in full. Furthermore we advise that the Credit Bureau will update your payment profile with your account status within 30 days of your account balance reaching a balance of zero. If you have any other questions or would like to order from HomeChoice again in future, please do not hesitate to contact us by sending an email to *** or calling us on ***