Disadvantaged Payer

***, This collection services was appointed to retrieve monies owed to Standard Bank, we are paying every month without fail irrespective of our financial difficulties. I have requested a statement from the consultant that calls me endlessly for payment as well as send messages all the time as a reminder for payment. A year has passed and I have still not received the statement that I have requested. It is my right to know what the outstanding amount is as well as looking at my payment allocations. It cannot take Standard bank a year to pass on information.