Despite doing all required of me, no resolution on ********** *** account

An *** contract was **********ly opened in my name in 2024. I reported it to *** ***** Help in March 2025 and made a sworn affidavit at SAPS on 31 October 2025. *** has confirmed in writing that the account is **********, and on 10 July and 4 September 2026 confirmed that it would be resolved by contacting the debt collector to close it.

The account was handed over to Nimble Group, and an adverse listing now appears on my credit report. Since October 2025 I have emailed Nimble repeatedly, most recently in September 2026, including to their ***, ***, ***, *** and *** addresses. I have received no substantive response, no confirmation that the account has been closed, and no clearance letter.

The listing is blocking my access to credit and finance. I am asking Nimble to close the account, instruct the credit bureaus to remove the listing, and issue a clearance letter. I have sent all *** and documents by email.