TR
Tlangelani R
1 reviews | Active since Jun 2016
15 Oct 2021, 09:51
Delayed paid up letter
Hi, I had an account with African bank Loan and it was later handed over to NIMBLE group. I settled the account mid 2020 and I have been requesting for paid up letter from them and to also send it to Transunion to update my Credit profile. It is still not done.
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Replies (3)0
Replies (3)
Nimble Group's replyOfficial
15 Oct 2021, 11:07Good day,
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Nimble Group's reply15 Oct 2021, 11:07
Official
Good day,
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
TR
The Nimble collection responded with a paid letter attached however I can't access it. Their instruction was for me to open with my ID no, it does allow to be downloaded but no option for ID and therefore I can't open it. Why can't they send me a letter in a simple format. I also sent an email to inform them but no response since it's been +/- an hour ago
Tlangelani R's updateReviewer Update
15 Oct 2021, 12:52The Nimble collection responded with a paid letter attached however I can't access it. Their instruction was for me to open with my ID no, it does allow to be downloaded but no option for ID and therefore I can't open it. Why can't they send me a letter in a simple format. I also sent an email to inform them but no response since it's been +/- an hour ago
TR
Tlangelani R's update15 Oct 2021, 12:52
Reviewer Update
The Nimble collection responded with a paid letter attached however I can't access it. Their instruction was for me to open with my ID no, it does allow to be downloaded but no option for ID and therefore I can't open it. Why can't they send me a letter in a simple format. I also sent an email to inform them but no response since it's been +/- an hour ago
Nimble Group's replyOfficial
18 Oct 2021, 10:15Good day,
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Nimble Group's reply18 Oct 2021, 10:15
Official
Good day,
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team
Thank you for bringing this matter to our attention.The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.Should you require any additional assistance with anything else, please direct all for our attention.
Kind regards
Ilhaam Joubert
Customer Care Team