Debt

On the 14 of December one of there agent call me she offered me 70% discount then I accept it I say I will pay r400 on the 15th then rest January ,so when I check my balance is the same I request a call on Sutarday one of team leaders promise to get back to me on Monday I wait no one call me today I requested call they call Me they promise to list to a call and call me back at 3:15 till now no feedback.they fail me I need my settlement latter coz according to my 70% on done with payment they tell me that there agent didn’t capture that 70% a Arrangement it’s not my fault I pay what I promise I didn’t fail they need to deal with there agent say they listen to that call