Day light *******!!!

I am truly unhappy with the service I am getting from nimble group, i have sent 2 emails one on the 2023/01/03 and on the 2023/01/05 no one even responds to my emails. I have recieved and sms on the 2022/12/08 stating "It takes 1 to GET 1. You last paid on 2022-08-20, Pay your Capitec acc & get an additional payment up to R2000 from us in Dec to Feb. Call NBA *** T&Cs" I than got a call from a consultant Nadia confirming the same my 1st payment went off on the 2022/12/15 for R2000 and my balance only dropped by this amount no other R2000 was paid by nimble which is ****************. I also paid up my edgars account on the 2022/12/31 based on the watsapp group settlements options but nimble states I still owe R4.21 seriously. My account need to be rectified with 24hrs or I will take it further. I also haven't received my Cell c paid up letter or Edgars paid up letter stop sleeping on the job when I owed you money nimble was quick to call me.