Complaint

I have had the most horrific experience with the company. They don't answer their calls and when you eventually get through an agent via whatsapp, they don't reply. I was speaking to an agent by the name of Amos whom I gave all the required info to check on my account. I waited for hours only to come and inform me due to response he will close the chat. Funny! cause all this time I was waiting for him to get back to me. Previously I had spoken to agents who told me they had escalated my query and to date I never received any reply. Nimble is running a **** I must say