Complaint

Last month I settled my debt with Nimble Collections, requested a paid up letter on the 28th of May, I was told that it takes 14 days. Yesterday I called their department, spoke to Xoliswa who informed me that she doesn't understand why I waited so long to get a paid up letter and promised to do a follow up then give me a call before end of business yesterday if I haven't received my paid up letter via email as yet. She did not honor her promise and I told her I'm going to hold her accountable for that.

The service I received from Nimble Collection is pathetic for the fact that they are quick to give you thousand calls, emails and smses when you owe them but when you request a paid up letter it's mission impossible with false promises.

I'm tired of their empty promises, maybe lodging this complaint will get them to give me my paid up letter.