Complaint

My debit order with nimble was R1500 that we agreed on,and I was only left with R200 and 80 something to pay for the next month.To my surprised when they debited following month they left R53.30c.I tried phoning them the consultant couldn't answer why they left that R53 so that I can settle my account.Told the consultant I'll pay it myself I won't wait for the next debit order date because I know it will have inteest.The consultant promised me that after 31 days I will get my paid up letter and even when I logged on to my account I could see the 00.00 Balance.Funny when the 21 days passed and I logged on to my account there was R282.28 and they did not debit on the 20th June but there was money in my account ,I couldn't phone and ask why that balance but when I logged on again the balance now was R351.28c..I phoned the call centre the agent lie saying that they could not debit because my account is frozen because I tried to reverse the money and I told her she was lying I didn't do such she could not answer me now told me she will es escalate the matter.2 days passed without any response I phoned again obvious another consultant now not the one I spoke to.I asked the same question why they did not debit my account and why from that 50 something rant to R300 and something she told me about Capitec fees I even asked to speak to the manager the manager told me she was going to ask Capite what is the fee for but still when I phoned back she didn't give me a Clear answer,I asked to make an appointment so i can go to their affice they gave me the 021 number ,A laddy tried to explain but she told me Capitec found out there was that R351.28 left and I asked to pay the money on the second June ,I asked her if I pay that R351.28 there won't be any outstanding fees that they also won't be able to answer she said yes.I paid the money on the 2nd June.Two days after when I logged on to my account the account showed that it's paid off and there was even a paid up letter to download but it's so ironic I could not download that letter.When I phoned them so they can send it to me the call centre is very busy.Today when I logged on I am owing R3...Why if the account was paid up.Whay is money for.They are robbing people