SK
Sithokozile K
1 reviews | Active since Mar 2011
11 Dec 2020, 16:26
Complain
I am struggling to get a paid up letter from Nimble. When I call their call centre I get transferred from one consultant to another if the call is not cut off. I paid the account on the 5th of December 2020 and sent proof of payment to the email they provided but it seems as if they are not willing to give me the paid up letter. The reference of the account is MRP 015145 I will appreciate your help with this matter.
S.S. Khuluse
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Replies (1)
Nimble Group's replyOfficial
14 Dec 2020, 08:19Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply14 Dec 2020, 08:19
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team