Clueless company

Unprofessional service ever, I requested for a statement of my account. They sent me a statement which has a password, however, each agent which calls me , seems not to know about anything at all about the previous call like they don't make notes , or what could be the password, how to assist me or anything. I spoke to the team leader, she also doesn't know anything about it , she is only concerned about me approving the debt order without resolving my issue. They just pass the ball around, the 1st agent told me to send WhatsApp however these no assistance on the platform, the 2nd one wanted to give me a number to call. Don't you guys have a direct transfer to the other departments or communication to get those information as you claim that you don't have access to my statement?