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Ellah M

1 reviews | Active since Nov 2019

29 Sept 2021, 14:12

Charges Disputes standard bank credit card

I have emailed nimble on the 24August 2021 regarding my standard bank credit card disputing the charges because I am paying monthly and I haven't received any feedback from them.

The time that I made an arrangement I spoke to Palesa who told me that Nimble won't add any charges whatsoever in my account ( balance) to my suprise they are adding some charges...Palesa called me last month again wanted to know if I can increase my monthly installment, I told her about the charges, she was also suprised and said will ask her superior, even today I haven't heard from her.

What I want Nimble to do is to listen to the recording nd reverse all the charges and furnish mw with updated statement.

Thanks

0
Replies (4)
Nimble Group
Nimble Group's reply30 Sept 2021, 14:49
Official
Good day,

Thank you for bringing this matter to our attention.
 
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind regards
Ilhaam Joubert

Customer Care Team
EM
Ellah M's update05 Oct 2021, 10:12
Reviewer Update
I haven't received any feedback from Nimble, nothing at all
Nimble Group
Nimble Group's reply06 Oct 2021, 09:10
Official
Good day,

Thank you for bringing this matter to our attention.
 
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind regards
Ilhaam Joubert

Customer Care Team
EM
Ellah M's update28 Dec 2021, 16:54
Reviewer Update
IT IS THE END OF THE YEAR E FEW DAYS AND I HAVEN'T RECEIVED ANY FEEDBACK REGARDING MY MATTER......