1 reviews | Active since Oct 2020
Cell C Account
I had an account with Cell C but due to financial difficulties I ended up not paying well but made monthly payment arrangements with Cell C.
Cell C further appointed Shapiro Shaik Defries & Associates to collect on their behalf.
To my surprise I started getting calls from Nimble Group (PTY) Ltd requesting payments.
I called Cell C and I was advised by the lady in the collections department that Nimble Group might be *****. To date I'm still getting calls from Nimble Group even though I make payments with SSDA.
On the 9th Jul 2021 I got a call from Pauline Holmes from Nimble Group whom I explained the same matter of having to deal with 2 collectors - and me making payments to SSDA. Funny enough through all that the Nimble group accounts department did not alerted their collections depart of my statement. I believe they never even bothered to read to email after talking to Paulin.
I mentioned on the email that I was concerned that Nimble Group will put my name on default whereas I'm making payments to SSDA regarding the same Cell C account both collectors are collecting for, and yet I've been making payments to SSDA.
I further attached the statement I had requested from SSDA indicating my payments I've been making with the balance showing being reduced.
I requested Nimble Group to consult Cell C as well since I have not been receiving any response from them - since I have also been copying them to the emails sent to Nimble Group. Instead Kaveesha Hoosen from Nimble Group promised to come back to me with feedback - till today I'm still waiting.
Today I decided to check my Experian Credit Report as I always do every now and again. Only to realise Nimble Group has affected my credit scoring by and advised Experian that I have been in arrears for 5 months (and this is what I had indicated to Kaveesha Hoosen from Nimble Group that their company will end up putting my name on default whereas I'm paying SSDA. I have downloaded the Experian credit report to prove this and further sent another email to Kaveesha and attached the report.
Nimble Group and Cell C DOES NOT CARE ABOUT HOW THEY ARE DENTING THE CONSUMER CREDIT I HAVE NOT INTEREST WHAT SO EVER DOING BUSINESS WITH THEM FOR THAT MATTER I WOULD NOT ADVISE ANYONE TO TAKE ANY CONTRACT / DO BUSINESS WITH THEM, THE TRAUMA THAT I'M GOING THROUGH IS BEYOND
I what Nimble Group and Cell C to sort out this MESS
The payment statement was sent to you Nimble Group why have you not updated my payments made to SSDA??????
Thank you for bringing this matter to our attention. The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind regards
Ilhaam Joubert
Customer Care
Thank you for bringing this matter to our attention. The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind regards
Ilhaam Joubert
Customer Care
