SN
Siyabonga N

1 reviews | Active since Aug 2020

16 Sept 2022, 13:33

Bad treatment and service

They do not even deserve 1 star however they deserve zero. wow I spoke to Xoli few minutes ago, she hung-up on me after asking her account hidden fees, my balance with you guys on my statement its R1576 however when I called inn she told me about R1900 when I starting asking her about it, she got annoyed by my question and hung-up on me. I called in again, I told another lady that I was speaking to Xoli few minutes ago and she did not asked me further question instead she said Xoli will call you back than dropped a call. you can keep that account. I wont pay it any more I was willing to make arrangement and make payment because of treatment I received from Xoli. I wont pay it.

0
Replies (1)
Nimble Group
Nimble Group's reply19 Sept 2022, 11:17
Official
Good day

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.

Kind Regards

Ghaironessa Mosaval
Customer Care Team