Bad service

Good day ..please can you assist with the reversal of my money that was debited from my account without my permission..I have tried to call and email your company and dont get any responce instead I get rude consultants calling me and advising me that to bad we took the money and there is nothing we can do about it..I did not give anyone permission to debit any money from my account I have not been working since Covid and the little that I do get your company decides to take from me. Please I dont want to have this matter taking to the police especially with customers complaining about bot been able to work and still getting debited unauthorised..please can you fix this asap