Bad Service at it's worst!!!

Wonga and Nimble group are making me a fool. I took out a loan back in 2020, I called in on the 25th of Jan 2021 and asked them how much I need to pay to settle the account. I was told to pay R4104.34, which I payed on the same day but they still handed over the account to Nimble group.

I have sent the proof of payment and even requested the recordings where I was told to pay this amount to settle my accounts with them.

They still refuse to pull the recordings and they are not assisting me with anything.