BAD SERVICE AS ALWAYS THEY THINK ABOUT THEMSELVES NOT THE CLIENTS

I just want to find out what the hell is going on with this account i am paying instead of the balance to decrease it keeps on increasing while last time I was advised that I can activate the debit order the interest will be stopped and I did which you guys went an fail again to debit my account which was not my problem then I continue paying my account every month now when I checked every platform of credit profile companies my balance is not decreasing while you went an listed me with the instalment I don't even earn 20 percent of the amount .I need this to be fixed .Otherwise if not please send me the letter to submitt with the Ombuds because this is the harassment maybe they will be able to explain to me about the instalment that is listed there because I have been complaining .I can't apply for anything because of you guys while i want to apply and settle you guys and forget you ever existed but you keep on abusing me emotionally .Please fixed .