Bad Service

I had an Edgars account which was in arrears and i wanted to settle it.

I called Edgars and they told me that my account has been handed over to Nimble Group.

I called Nimble Group and spoke to Chireen Raubenheimer and she told me the outstanding amount and she even sent me a settlement letter, She advised that if i make the payment into their account they will make a follow up and make sure that i get removed from the ITC on my behalf.

I made a payment on the 17 July 2018 and i forwarded her the proof of payment, And she said to me that the money will only reflect the next day, and as soon as it reflects she will put a request for a paid up letter and send it to me during the course of the next coming week.

So she didn't and then that's when i sent her an email and she didn't respond for numerous times, then i decided to call her and she was still not available and the lady that i spoke to took my numbers and said that she will tell her to call me back of which she didn't and that's when she decided to respond to my third or fourth email saying that the is a big delay regarding the request on paid up letters from clients. I rep**** to her mail and didn't even bother to get back to me.

My problem is that before i made the payment i would send and email and get a response within 15 minutes but now after i made the payment i need to send 3 emails and call just to do a follow, and still get nothing back.

Only if i knew that this was going to take this long i would have just went and paid at an Edgars store, she made me believe that this was not going to take this long, I mean i don't even have the paid up letter as yet and don't even get response so honestly i don't know whats happening and I am not happy with their services and again i wouldn't tell or recommend anyone to work with Nimble Group as their service is very bad.

Am very disappointed as they mislead and they were not honest from the on set.