Bad experience. My Capfin account that was handed over to them, i settled on the 15th of December but still now, the say the dont know if where is my R1217.72 . till today

Their service sucks, I settled my account on the 15 December 2021...but they say the money is not reflecting on their side or account..but the funny thing is.. when i sent them my statement, they can see that the debicheck went off, but they cant trace the money. And close my account, so that I can get a paid up letter. I spoke to more than 10 consultants ...all of them they can see that the money was paid but they cannot trace why is not reflecting in their statement.... I'm so stressed right now.