EM
Ellah M
1 reviews | Active since Nov 2019
31 Jul 2021, 05:40
Bad customers service
My Edgars account was sold to Nimble, so April payment was not updated so I emailed them proof of payment and they responded saying it was forwarded to the relevant department. My problem is they are still sending smses and emails saying i must pay and according to my understanding, they are not supposed to send me reminder because they must update mt April payment which I believe after that then my account will be paid in full or I will left with less than 100rand balance..I did the follow up with them but no response...I find that they service is poor. Consultant name who was communicating with me via email is Yumnah Hanervil
Helpful (0)
Replies (2)0
Replies (2)
Nimble Group's replyOfficial
02 Aug 2021, 09:31Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Nimble Group's reply02 Aug 2021, 09:31
Official
Good day
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Ghaironessa Mosaval
Customer Care Team
EM
Ellah M's updateReviewer Update
03 Aug 2021, 10:22Hi
I got an email yesterday which Iam still not happy with the response.
My bank statement is showing my April payment that I have made at Edgars Jubille mall.Your finance department can pick that up .
I need this to be updated immediately before I email this further.
Hide quoted text
---------- Forwarded message ---------
From: Accounts <***>
Date: Mon, 02 Aug 2021, 14:41
Subject: RE: Proof // 4EDC24221
To: *** <***>
Good day
Matter Number:4edc24221
In recent enquiry with nimble group, please provide us with the bank proof of payment that reflect reference number used to trace your payment not bank statement.
Should you have any further enquiries, kindly contact our call center on the number provided below alternatively you can send a text on our WhatsApp number and friendly consultant will gladly assist you.
Kind Regards
Lebohang Motaung
Customer Care Consultant
I got an email yesterday which Iam still not happy with the response.
My bank statement is showing my April payment that I have made at Edgars Jubille mall.Your finance department can pick that up .
I need this to be updated immediately before I email this further.
Hide quoted text
---------- Forwarded message ---------
From: Accounts <***>
Date: Mon, 02 Aug 2021, 14:41
Subject: RE: Proof // 4EDC24221
To: *** <***>
Good day
Matter Number:4edc24221
In recent enquiry with nimble group, please provide us with the bank proof of payment that reflect reference number used to trace your payment not bank statement.
Should you have any further enquiries, kindly contact our call center on the number provided below alternatively you can send a text on our WhatsApp number and friendly consultant will gladly assist you.
Kind Regards
Lebohang Motaung
Customer Care Consultant
EM
Ellah M's update03 Aug 2021, 10:22
Reviewer Update
Hi
I got an email yesterday which Iam still not happy with the response.
My bank statement is showing my April payment that I have made at Edgars Jubille mall.Your finance department can pick that up .
I need this to be updated immediately before I email this further.
Hide quoted text
---------- Forwarded message ---------
From: Accounts <***>
Date: Mon, 02 Aug 2021, 14:41
Subject: RE: Proof // 4EDC24221
To: *** <***>
Good day
Matter Number:4edc24221
In recent enquiry with nimble group, please provide us with the bank proof of payment that reflect reference number used to trace your payment not bank statement.
Should you have any further enquiries, kindly contact our call center on the number provided below alternatively you can send a text on our WhatsApp number and friendly consultant will gladly assist you.
Kind Regards
Lebohang Motaung
Customer Care Consultant
I got an email yesterday which Iam still not happy with the response.
My bank statement is showing my April payment that I have made at Edgars Jubille mall.Your finance department can pick that up .
I need this to be updated immediately before I email this further.
Hide quoted text
---------- Forwarded message ---------
From: Accounts <***>
Date: Mon, 02 Aug 2021, 14:41
Subject: RE: Proof // 4EDC24221
To: *** <***>
Good day
Matter Number:4edc24221
In recent enquiry with nimble group, please provide us with the bank proof of payment that reflect reference number used to trace your payment not bank statement.
Should you have any further enquiries, kindly contact our call center on the number provided below alternatively you can send a text on our WhatsApp number and friendly consultant will gladly assist you.
Kind Regards
Lebohang Motaung
Customer Care Consultant