1 reviews | Active since Jul 2014
Bad customer service and wrong information
Honestly don't even know when to start because I'm deeply hurt. So I has a finchoice account which was sold to Nimble group . They called me and I ownered the arrangement of 500 a month. On the 22nd I contacted them and asked for settlement discount of 50% and the lady told me straight that it's impossible but she will speak to her manager and they will get back to me. Today I got a call from someone reminding me about the 500 that I supposed to pay nd I asked them that I have been waiting for a call about my settlement discount. Then in 5min the lady called me and informed me that they will give me 48% discount. Now here is the drama The first lady when she called me she informed me that my balance is 14254.99 of wchich it corresponds with the one on the app Then the other one said I'm owing 16100 then after she says the 48% discount is based on the initial amount that I was owing when they bought my account from finchoice which was 23000 I then asked the lady what happened to my 500 that I have been paying for almost 3 years then she says unfortunately they can't help me on that. It is what is . I need to pay according to their calculations. Which is 23000 -48% discount. Imagine The lady was sooo rude and honestly I never expected such customer service.
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Colleen Prins
Customer Care Team
Thank you for bringing this matter to our attention.
The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards
Colleen Prins
Customer Care Team
Please treat your clients with care and respect especially if they honoring their arrangement.
*Now I received a call on the 24th from a guy who said they have approved my request I need to pay R7500 then my debt will be paid up.
*The guy also sent me the link to pay directly so that the payment can reflect immediately but on the 25th when I was supposed to pay something in my mind said I must call again and ask for an email showing the settlement letter of 7500 and banking details.
* I called around 9 and the lady that I spoke to told me there was a mistake. Nimble didn't approve my request therefore she will ask her manager who is on duty on how to go about it and she called back to tell me that the guy made a mistake. My settlement can't be R7500.
* lm puzzled as we speak, imagine if I had paid only to find out that my account is still not updated. How can a big company like Nimble treat clients like this .
* And worst part is that the account was once prescribed but because of lack of knowledge I resumed it and have been paying very well.
* Nimble I'm honestly hurt.
Please treat your clients with care and respect especially if they honoring their arrangement.
*Now I received a call on the 24th from a guy who said they have approved my request I need to pay R7500 then my debt will be paid up.
*The guy also sent me the link to pay directly so that the payment can reflect immediately but on the 25th when I was supposed to pay something in my mind said I must call again and ask for an email showing the settlement letter of 7500 and banking details.
* I called around 9 and the lady that I spoke to told me there was a mistake. Nimble didn't approve my request therefore she will ask her manager who is on duty on how to go about it and she called back to tell me that the guy made a mistake. My settlement can't be R7500.
* lm puzzled as we speak, imagine if I had paid only to find out that my account is still not updated. How can a big company like Nimble treat clients like this .
* And worst part is that the account was once prescribed but because of lack of knowledge I resumed it and have been paying very well.
* Nimble I'm honestly hurt.
Kindly note all feedback will be provided to your email address linked to your Hello Peter Profile.
Kind Regards
Colleen Prins
Customer Care Team
Kindly note all feedback will be provided to your email address linked to your Hello Peter Profile.
Kind Regards
Colleen Prins
Customer Care Team