BM
Bokamoso M

1 reviews | Active since Oct 2013

25 May 2023, 09:45

Bad business practice

There is a new account added on my credit record, which I know nothing about and is affecting my credit record negatively.

Please remove that account immediately.

0
Replies (4)
Nimble Group
Nimble Group's reply25 May 2023, 13:24
Official
Good day, 

Thank you for bringing this matter to our attention.

The account will be investigated and our office will revert to you with feedback. The account has been placed on hold to prevent further contact. Please allow 24 hours for your contact details to be removed from our automated dialer.

Kind Regards 
 Colleen Prins 
 Customer Care Team
BM
Bokamoso M's update31 May 2023, 07:36
Reviewer Update
Good Morning,

I am still waiting for your response, due to this query. As it has come to my attention that the new account under Nimble Collection is due to Russell's account. I had to go through my history bank statement to get proof that the account was settled last year on the 6th of May. My biggest issue is that you have influenced my credit record negatively for an account that was long settled.

I do not understand why you will decide to do that without my permission. I did not confirm this account. I feel financial abused as this account appeared on my credit record when I was trying to trade in my car.

I do not have outstanding fees with Russell's, I do not owe Russell's, I have sent proof to Nimble Offices and I need this corrected immediately.
BM
Bokamoso M's update31 May 2023, 07:38
Reviewer Update
Good Morning,

I am still waiting for your response, due to this query. As it has come to my attention that the new account under Nimble Collection is due to Russell's account. I had to go through my history bank statement to get proof that the account was settled last year on the 6th of May 2022. My biggest issue is that you have influenced my credit record negatively for an account that was long settled.
I do not understand why you will decide to do that without my permission. I did not confirm this account. I feel financial abused as this account appeared on my credit record when I was trying to trade in my car.

I do not have outstanding fees with Russell's, I do not owe Russell's, I have sent proof to Nimble Offices and I need this corrected immediately.
Nimble Group
Nimble Group's reply31 May 2023, 10:02
Official
 Good day,

 Kindly note all feedback will be provided to your email address linked to your Hello Peter Profile.
 
  Kind Regards 
  Colleen Prins 
  Customer Care Team