At last happy with Nimble

Somehow, Google's Gemini gave me Nimble's number, 087 number, when I called it, a female agent escalated my refund issue. I actually felt that she did that. Just like that, I got my refund. After 3 months of calling with no help..., all it took was reaching the right person within Nimble. Even HelloPeter needs to up their game and always investigate these kinds of things and advise us rightly. Industries evolve every day, you too evolve and dump old style and start getting involved more in guiding frustrated people. AI guided me, and it worked, which means HelloPeter could do that too, not just publishing our frustrations here, to which most of them receive only auto responses.