Appalling service - even by the low debt collector standard

I don't how these people keep getting business as they have a badly *********** workforce and their systems are poorly designed and not helpful at all. They behave like a fly by night debt collection *********s.

They have been harassing me about some stupid account which I owe less than R1000; they then sent me a message to settle it via their nimble pay - I though ok, that should make lifer easier but that is not the case. The app, gives you an option to make a payment arrangement which I did make but the confirmation of such an arrangement was not sent to me nor were the banking details. As I searched for these on their app I notices that there were also discounts offered for early settlements and I wanted to take advantage of these. The stupid app gives you an option to choose a settlement plan and gives discounts for this. The app however, does not keep a record of the discount offers nor does it sent any confirmation of the discount offered. The result being I could have paid the settlement quoted on the app only for these people to tell me that I still owe them and I will have no record of it. This is incompetence and acting like you have a solution to customer problems when you have nothing. In any case these people have been calling me the entire week, and each time I asked them about this they had no clue of what I was talking about. Either the phone dropped on me or people were checking with the manager on how the app discounts worked as they did not match the discounts that appeared on their system.. check your system and you will see the number of people I spoke to just last week and tell me what each of them say.

Your systems, processes, design and customer service all seem to suck and I wonder how many customers would have settled their accounts by now had it not been for this incompetence. You employ the most *********** & clearly do very little to develop them. Stop harassing me until you can get your facts straight.