MN
Malehu N

1 reviews | Active since Mar 2016

19 Mar 2025, 01:56

********* and Unprofessional – Nimble Needs to Be Audited!

I am beyond frustrated with Nimble’s unfair and unprofessional conduct. Since January 2024, I have been repeatedly contacted about an account that is being paid. Each time, I send proof of payment, and they conveniently disappear without confirmation, only to resurface months later with an increased amount, as if my previous responses never existed.

This is not just negligence; it’s a deliberate and unacceptable practice. They are flagging credit profiles with baseless claims, which can have serious consequences for consumers. Their lack of accountability and failure to acknowledge valid proof of payment is completely unacceptable and unfair.

I am more than willing to escalate this matter to the FSCA, the Council for Debt Collectors, and the National Credit Regulator (NCR) as a sample case for an audit. If this has happened to me, I am certain it has happened to many others.

Consumers deserve better than to be harassed over settled or paid accounts. Nimble needs to be held accountable for these shady practices. If you’ve experienced something similar, I encourage you to report them as well!

0
Replies (1)
Nimble Group
Nimble Group's reply19 Mar 2025, 10:37
Official
 
Good day,  

Thank you for bringing this matter to our attention. 

The matter will be investigated, and our office will revert to you with feedback. 

The matter has been placed on hold to prevent further contact. 

Please allow 24 hours for your contact details to be removed from our automated dialler. 

Kind Regards,

Teri Harley 

Customer Care Team