OM
Otsile M
1 reviews | Active since Jan 2025
29 Jul 2025, 15:48
Affecting Credit Score After Paying
Paid immediate payment for due date. 3 days later they sending me emails that I haven't settled my amount. I've done my part but they don't mind affecting my credit despite having every detail/documents hey needed frome me. They quick to want they money but slow to help a client.
Helpful (0)
Replies (2)0
Replies (2)
Nimble Group's replyOfficial
30 Jul 2025, 08:36Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Nimble Group's reply30 Jul 2025, 08:36
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
OM
Otsile M's updateReviewer Update
19 Aug 2025, 09:53Good day
The matter was resolved, within 5 - 8 hours after the complaint. Thank you a lot.
Just for advice, Please teach your consults to show the same urgency when helping out a client, instead of sending them around different departments as this issue would have been long settled. Its very unnecessary that after reporting on Hello Petter the issue is resolved within a few hours, why couldn't that be done over the the phone? Please work on that so the customer experience is flawless and get employees who are willing to go the extra mile to make sure your company keeps the standard of your mission and vision.
The matter was resolved, within 5 - 8 hours after the complaint. Thank you a lot.
Just for advice, Please teach your consults to show the same urgency when helping out a client, instead of sending them around different departments as this issue would have been long settled. Its very unnecessary that after reporting on Hello Petter the issue is resolved within a few hours, why couldn't that be done over the the phone? Please work on that so the customer experience is flawless and get employees who are willing to go the extra mile to make sure your company keeps the standard of your mission and vision.
OM
Otsile M's update19 Aug 2025, 09:53
Reviewer Update
Good day
The matter was resolved, within 5 - 8 hours after the complaint. Thank you a lot.
Just for advice, Please teach your consults to show the same urgency when helping out a client, instead of sending them around different departments as this issue would have been long settled. Its very unnecessary that after reporting on Hello Petter the issue is resolved within a few hours, why couldn't that be done over the the phone? Please work on that so the customer experience is flawless and get employees who are willing to go the extra mile to make sure your company keeps the standard of your mission and vision.
The matter was resolved, within 5 - 8 hours after the complaint. Thank you a lot.
Just for advice, Please teach your consults to show the same urgency when helping out a client, instead of sending them around different departments as this issue would have been long settled. Its very unnecessary that after reporting on Hello Petter the issue is resolved within a few hours, why couldn't that be done over the the phone? Please work on that so the customer experience is flawless and get employees who are willing to go the extra mile to make sure your company keeps the standard of your mission and vision.