Account says i am in errors

I had an account at Bradlows and unfortunately after covid i couldnt make payments fastforward to 2023 i got a job and managed to do payments on my accounts and ever since then i have been making payments on a monthly basis, last week i reported Adrs that their not taking me serious and the managed tried helping because i had reported her and her team fastforward to today no one has been incontact and i was told my account has been handed over again to Nimble group and my credit score has been so bad damaged for the past month saying i have not been making payments yet i have proof , i know they will want to call me again since i flag this but i really dont want any calls cause its going to be useless. I need urgent help cause really this is just unfair as customers who are really trying so hard to improve our lives... ADRS and Nimble are both useless companies they dont take their customers serious.