Account paid up & settled but reflecting as an open account with arrears on credit bureaus for over 11 months

I made a payment in June 2025 and received a “paid‑up” letter on (21-10-2025) from Nimble confirming that the balance was paid in full & settled. However, my credit report still shows an overdue amount. I’ve been calling and sending emails since 2025!!!!!!

No one is willing to assist I’ve been sent from pillar to post regarding this issue. It is very frustrating, I can’t even do anything because of them. I mean it’s been a year already 😡

The worst service ever!!!!!!!!!!!!!!!!!!!!!!!!