Account not getting sent for update after payment

I paid up my handed over account with nimble I didn’t even give them any challenges the agents were very sweet when doing arrangements and paying and after they refuse to now send the account to be updated at the bureaus they telling me different stories some are saying 7-21 days and others are saying up to 40 days but the main issue is that they did not even bother to send it to the burea for update meaning I’m waiting for a ghost now.