SM
Samantha M
1 reviews | Active since Oct 2023
29 Apr 2025, 18:31
Account not closed after being settled
I settled my account on the 25th of April and yet I have no received a paid-up letter neither is my account updated. I sent an email and yet nothing has been updated, I need my account updated and the debt closed.
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Replies (2)
Nimble Group's replyOfficial
30 Apr 2025, 07:24 Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Nimble Group's reply30 Apr 2025, 07:24
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
SM
Samantha M's updateReviewer Update
01 May 2025, 08:43I’ve sent proof of payments yet I still receive ana sms stating that I haven’t repaid but I did settle the account. I need this to be sorted, how long does it take to verify proof of payments? Very dissatisfied with the service and process. I want my paid up letter.
SM
Samantha M's update01 May 2025, 08:43
Reviewer Update
I’ve sent proof of payments yet I still receive ana sms stating that I haven’t repaid but I did settle the account. I need this to be sorted, how long does it take to verify proof of payments? Very dissatisfied with the service and process. I want my paid up letter.