Account Closure and ITC records update.

I had a ararngement to settle my Capitec loan account which was handed over to Nimble Group for collections and I had fulfilled my obligations and settled my account on the 24 May 2024. I was sent the paid up letter and advised that my account will be closed in 30 working days after payment. Till today my account has not been closed and my ITC records have not been updated. The person I was dealing with who is the legal resolution consultant for Nimble Credit Solutions is ignoring my mails when I enquire about this. Nimble was so effecient when it comes to collecting and reminding me of the payments but when it comes to them closing may account and updating my ITC records they are dragging their feet. This is unfair and uncalled for.