JVdW
Jeanette Van der Westhuizen
1 reviews | Active since Jun 2025
09 Jun 2025, 15:08
Absolutely poor customer care
This company is suppose to be helping clients and supporting them. Instead we are making payments for absolutely poor service. We made the payment and then we hear nothing from them after making numerous attempts to get into contact with them via the website, phone calls and WhatsApp. All we needed is a confirmation of payment to make sure it is received and everything is okay, but not one single person can help in that company to give the client proper feedback and fail in every way to offer basic communication. This company is suppose to help, but instead we are left in the dark!
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Replies (2)
Nimble Group's replyOfficial
10 Jun 2025, 09:52Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Best regards,
Nimble Group's reply10 Jun 2025, 09:52
Official
Good day,
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Thank you for bringing this matter to our attention.
The matter will be investigated, and our office will revert to you with feedback.
The matter has been placed on hold to prevent further contact.
Please allow 24 hours for your contact details to be removed from our automated dialler.
Kind Regards,
Teri Harley
Best regards,
JVdW
Jeanette Van der Westhuizen's updateReviewer Update
17 Jun 2025, 10:24You rep**** and said please allow 24 hours. It has been a whole week and we have still not received our paid up letter. This is getting ridiculous!!!! Your consultants are absolutely useless and incredibly rude!!! We will never ever do business with Nimble Group again! We need our paid up letter!
JVdW
Jeanette Van der Westhuizen's update17 Jun 2025, 10:24
Reviewer Update
You rep**** and said please allow 24 hours. It has been a whole week and we have still not received our paid up letter. This is getting ridiculous!!!! Your consultants are absolutely useless and incredibly rude!!! We will never ever do business with Nimble Group again! We need our paid up letter!