Absolutely Disgusted by Nimble’s Service – URGENT FIX REQUIRED!

I am extremely disgusted with the service I have received. I paid up my HomeChoice account with Nimble, and the moment I sent through the Proof of Payment, all communication stopped, especially now when I urgently need my paid-up letter. I have sent multiple emails, and not a single one has been acknowledged or responded to.

Not long ago, I escalated a similar issue all the way to the CEO, and suddenly I received immediate responses. It is disappointing that clients have to escalate matters to the highest level just to get basic assistance.

What’s even worse is that on my credit profile, the balance has been updated to R1 outstanding instead of updating the account to CLOSED/SETTLED. This kind of negligence from a debt collection company is unacceptable. These are the kinds of mistakes that negatively impact and tarnish people’s lives.

I need this fixed urgently; Update the account to the correct status: CLOSED / SETTLED Provide me with my paid-up letter immediately

This level of service is beyond disappointing. I expect urgent resolution.